1 reviews | Active since Jan 2013
Disinterest in little fish and small numbers.
SERVICE DISBELIEF ! <br> ALTECH Cellular says network coverage is the responsibility of MTN. That makese sense. MTN call centres identify ALTECH numbers as ALTECH problems. I cannot get beyond voice prompts after which I get disconnected because the machine does not identify me as an MTN payer. I have wanted to distance myself from MTN for some time. I do not consider their service as service. Every time I snooker myself into another contract. I am at fault. Call centers say that they record calls at random. Hear my plea. I called MTN data on the 17th April 2015 and explained that I use 3 devices that are MTN driven. She paid attention to my statement and said that she would escalete my concerns to coverage. That was 5 days ago. Zero response. MTN has coverage all over Africa! How about local customer satisfaction. I need a YARGI or solution ASAP! I have business to do!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***