AG
Abduragmaan G
1 reviews | Active since Dec 2015
18 Dec 2015, 21:30
Dishonesty
MTN has been billing me for the past 2 years since top up contract has been taken out. I called their customer service line and has gone into Canal Walk store to complain. Every time it is said that my billing has now been rectified but still I receive exorbitant billing. Today I had to call again when I received my bill and was told that I had renewed my contract at the store, how this happens just shows me how *********** MTN has become. I have been a customer for years with them but now will switch my provider.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Dec 2015, 15:43Hello naz_music,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply26 Dec 2015, 15:43
Official
Hello naz_music,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,