NP
Nelmarie P
1 reviews | Active since Apr 2013
14 Sept 2015, 10:18
Dishonesty
I am writing this on behalf of my father. He has been trying to sort out a problem with MTN for more than a month now. He is a senior citizen but that does not mean that he is stupid. MTN firstly didn't inform him about the procedures and then eventually when I got involved I learned that they are blatantly lying to people - are you so desperate to make money that you ***** from senior citizens? I have been sitting for three working days trying to get ANYONE at a customer care number to assist me. I am just being put on hold...high call volumes. No wonder. It is the most pathetic service I have ever had to deal with. Somebody better phone me to sort this out. I will not allow anyone to treat my parents like that.
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MTN South Africa's replyOfficial
18 Sept 2015, 09:32Hello GTNP,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to call you and do a follow up on your Query, But there is no Response. Kindly provide the details of your enquiry .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to call you and do a follow up on your Query, But there is no Response. Kindly provide the details of your enquiry .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply18 Sept 2015, 09:32
Official
Hello GTNP,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to call you and do a follow up on your Query, But there is no Response. Kindly provide the details of your enquiry .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to call you and do a follow up on your Query, But there is no Response. Kindly provide the details of your enquiry .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,