Dishonest Transaction

Hi,

My previous complaint refers, CCI has eventually activated my upgrade with the special but only to phone me a week later to tell me they cannot offer me the Samsung S9 as was agreed because of a credit limitation. But get this I can go and upgrade at MTN for the same deal but for R 300 more a month. I do not get that ...

So my question is I was promised a certain package with a certain phone model, the upgrade has been activated (I am paying for it) but I cannot get the phone. And CCI says it is because of MTN but I can do it at MTN for more money a month. So my question is this, I am paying for a deal promised to me and recorded and I am not allowed to get it, so who takes responsibility / accountability for this. I am not going to pay R 300 more for the same deal promised to me by CCI. Can someone please let me know so that we can take this further. Something is extremely wrong here and I would like it sorted out ASAP !!!!! I am really getting gatvol of all this falsehood.