Dishonest *******.

<p>This is the worst experience with any service provider I have ever had. I had taken my phone in to have it repaired under warrantee as the phone was boot looping. I then booked my phone in at Tyger Valley store and all seemed fine as the phone was still under warrantee, but then 2 weeks went by and I had feedback from them so I decided to call them and they said I must come in. They then explained to me that my LCD was cracked which is wasn’t at the time I handed the phone in to them. I was then referred to the HCRC to which I logged a dispute and they said no the phone got to them with a cracked screen.</p> <p>The quotation to fix the phone was R4578 for a cracked screen which I did not crack.</p> <p>At this stage I then emailed their complaints department with the original documents issued to me by MTN stating there is no physical or liquid damage to my phone along with a sworn affidavit and to my surprise I did not even get a reply. </p> <p>It is now nearly a month since I handed my phone into MTN and still not a single phone call or e mail to tell me what is happening. I would now have to go into MTN to pay R330 for my own phone back and it will still have the boot loop issue I took the phone in for and in addition a cracked screen which was cracked by MTN most properly to avoid fixing my phone.</p> <p>Teaches me right leaving Vodacom to go to MTN this is the worst mistake I have ever made.</p>