Dishonest staff.

At the end of April, I took a month to month home wifi package (R269.00). I spoke to a consultant by the name of Fikaezweni Miya. First of all, this man is a ****. He told me that I could only take this contract online as it was not available in store. Secondly, as calls are recorded for security and training purposes, I am in the process of getting the recording and would like somebody from management to listen to it, and find me the part where he tells me that my account will be debited for an amount of R511.00, because as far as I am concerned and from what I was told by this man, I had to pay the upfront payment including pro-rata which was R286.00 and thereafter going forward my account would be debited for R269.00. It was not until the 5th June that I checked my account to see my account had been debited R511.00. I then went to the nearest MTN store to find out what the issue was. I dealt with a lovely lady who then explained everything to me and advised what the additional cost was for. My problem is that MTN has lying dishonest staff. Now I am in a situation where I have remaining bills to pay which I may fall short on as MTN lying staff misinform clients on debit amounts. Mr Fikaezweni Miya, are you going to cover my bills sir ??

If that is not bad enough, I call the so called toll free number and go through to the ***** dep and do they not bother to hear me out and automatically transfer me to contract dep. Who then tells me to call the ***** dep???

I have emailed customer care last week and I am yet to receive a response or call back.

I WANT SOMETHING TO BE DONE ABOUT THIS.