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yusuf A

1 reviews | Active since Sept 2015

07 Sept 2015, 05:53

Dishonest MTN Agent

On Friday 28th August I came to MTN Canal Walk(Upstairs Next to Mr Price) to take out a contract as the other branches never had stock of the device I wanted.<br> <br> I was informed by on Friday Bulelani that the Huawei P8 is available and the only thing pending was contract confirmation. <br> <br> I went in on Monday 31st and was informed by another consultant that my contract is confirmed and that there is no stock and that you are waiting on an order. It is now 7th September and still not word from MTN and this branch keeps slamming the phone down!<br> <br> This is great dishonesty from your consultant Bulelani. I require feedback on this matter urgently.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Sept 2015, 14:51
Official
Hello joey008,

We are truly sorry for the inconvenience caused.

We've now escalated your complaint directly to the management team in the store. We've requested for them to make contact with yourself, possibly cancel the contract to ensure that you are not billed for a contract for which you are not in possession of a SIM card and device.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,