1 reviews | Active since Sept 2016
DISHONEST MTN
MTN is dishonest. They have now effectively double recovered the VAT increase of 1% in April 2018.
15 or so emails later, they still resist to pass credit.
Good day Ferdie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As per the notes on your account, an investigation was done and the outcome is that there is no credit due. It also states that your usage was for sms charges as well as voicemail charges when roaming. With regard to your service fee charges, you are charged correctly. You are receiving your discount of R86.95.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Ferdie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As per the notes on your account, an investigation was done and the outcome is that there is no credit due. It also states that your usage was for sms charges as well as voicemail charges when roaming. With regard to your service fee charges, you are charged correctly. You are receiving your discount of R86.95.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,