1 reviews | Active since Mar 2009
Dishonest Insurance Payout #***5
<p>Monthly we pay R103 to insure my mobile handset. This option was marketed as one that would pay R7500 in the event of loss/ damage. Now I'm told we would only be paid out R6199 which is the value of the lost item. MTN consultants on ********** 084 are not able to explain why the maximum cover of R7500 is not being paid out. Please can someone offer us an elaborate explanation. I've been dealing with Tori, Ndumiso Magubane, Noluvuyo and two unkwons responded using ********** I refer to them as unknowns as they removed their named from the signature.</p>
Good day Nangamso,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Nangamso,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***