1 reviews | Active since Jul 2011
Dishonest dealings of MTN
About a year after I signed my upgrade contract with MTN Direct, my phone packed up. I sent it in and after a long wait got my phone back although in working order. The phone battery died soon afterwards, so I bought a new battery at a nearby cellphone store and the phone worked fine for a while. Nowhere in any document I've ever received from MTN did it say that I wasn't allowed to do this, so I thought nothing of it. To my dismay, a couple of months later my phone packed up again in the same way as it had the first time. I sent it in for repairs, then after a few weeks I received an SMS from MTN demanding R330 with no useful information other than a phone number. I phoned the number and was told that my phone was beyond repair and that they refused to replace the phone since I'd replaced the battery myself. As mentioned, I'd received no such warning from MTN in any form. This leads me to believe that MTN is a dishonest organisation that's trying to find any excuse possible to avoid giving me a new phone, which I should be entitled to as a contract subscriber. I've been with MTN for some years now, but am now looking forward to cancelling my contract and never using them again!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***