1 reviews | Active since May 2017
Dishonest consultant
<p>on the 15/04/2017 i visted a mtn store, Eastgate shop no.u74, where i was assisted by Dudu Nkambule okay i first thought that it was great servive until i was explained or rather told how much i would have to pay for my contract with Mtn</p> <p>i knew the phone i wanted and the package i need to to my financial position,i got the correct handset and to this day im happy with but the issue is with the package that dudu put me on</p> <p>i expalained to her that i need a top up package,were i can load my airtime and pay a set amount of 199 beacause that is all i can afford according to my salary and all the expenses i have ,im a bread winner and im a cleaner for a leaving and the shock that my contract is an open line was davistating to and all of this i had to find out by going to an alexandra branch were the told me that i would be paying about R600. 00 or more that doesnt go down well for me and i need that to be fixed beacause i wont be able to afford it and the consultant did not explain this to me that amount of money can not come out of my account on a montly basis.this is my first contarct as i explained to her and now my first experience is not a pleasant one ....i need this to be fixed</p>
Thank you for your post.
We apologize for any inconvenience incurred.
On invoice date 2017-05-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-04-15 until the close of that invoice date 2017-05-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter. This is standard charges on all new client accounts and cannot be credited.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content provider to remove your cell number from their database. The content service provider used is Mira network .Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The usage limit was set up on the account to be Top up once you have used up the free minutes, data and SMS with the package. The usage limit pulled through the system late and the account was billed extra
The account will be credited for the data and SMS charges due to the system not allocated to your sim card the free 100 SMS, the technicians has been notify to load the 100SMS on the network for you. The credit will of R235.01 will be used against the next invoices
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
On invoice date 2017-05-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-04-15 until the close of that invoice date 2017-05-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter. This is standard charges on all new client accounts and cannot be credited.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content provider to remove your cell number from their database. The content service provider used is Mira network .Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The usage limit was set up on the account to be Top up once you have used up the free minutes, data and SMS with the package. The usage limit pulled through the system late and the account was billed extra
The account will be credited for the data and SMS charges due to the system not allocated to your sim card the free 100 SMS, the technicians has been notify to load the 100SMS on the network for you. The credit will of R235.01 will be used against the next invoices
Kind Regards,
Alice van der Merwe
Best regards,