1 reviews | Active since Jan 2016
Dishonest and unwilling to help
Went to the Atterbury branch for assistance with a port and sim swap.<br> <br> After explaining to the sales guy that a micro sim card sim swap needs to be done for my iPad and a port in on a nano I was told that to do the sim swap I need to SMS from that number to do it and I explained to him that I don't have any device to SMS from because both my iPhones take nano sim cards he just looked like he didn't want to help so I told him I'll make a plan on my own.<br> <br> He then told me tho total will be R10 for both sim cards I paid him and asked for an invoice (INV***1)<br> <br> When I got home I saw on the invoice that total amount for both sim cards are R6.98.<br> <br> I know it's only R3 but for me it is about the PRINCIPAL how can you just take it?????<br> <br> How can you make up an amount for stuff? I had to ask him for the invoice because if I didn't he wouldn't have given it to me at all.<br> <br> For my first time using MTN has just been really bad
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Atterbury branch and appreciate your patience while the investigation is underway.
Kindly note that the matter has been escalated to the Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Atterbury branch and appreciate your patience while the investigation is underway.
Kindly note that the matter has been escalated to the Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***