Dishonest and ineffective in administering usage controls selected by customers

<p>I have a 3G MTN account with Mweb on which I diligently selected all the precautionarry measures at the time of taking out the contract, such as soft lock amounts, sms alerts, etc ...</p> <p>Having seldom exceeded my cap by more than a small amount in 2years plus, I was astounded to receive a whopping 2k bill out of the blue!!! When I queried this I was simply told that I had exceeded my cap and this was for data use ... it was also added that a<strong>ll the precautionary controls put in place cannot be administered by MTN</strong> though other networks manage to make these controls work and protect their customers!! ... it was further added by the constultant that this has been a problem for around 4 to 5 years with MTN!!!! </p> <p>Why is it that MTN are so useless and why do service providers such as Mweb not advise their customers accourdingly??????????</p>