Disheartening Service from MTN

Dear MTN Customer Support,

I am writing to express my extreme dissatisfaction with the service we have received from MTN and to request the cancellation of all services associated with our account.

From the outset, our experience with MTN has been riddled with issues. We acquired a 5G router in hopes of obtaining reliable internet, but it has been nothing but a series of problems. We repeatedly contacted the coverage team, only to be told that they were experiencing system issues and could not diagnose the router’s problem. For three days, we were without internet, which, as remote workers, resulted in financial losses. The very purpose of acquiring this service was to ensure stable internet for frequent Teams and Zoom meetings—something that MTN has failed to provide.

To make matters worse, after enduring these frustrations, we were informed today that our account is facing suspension unless immediate payment is made. When we inquired about this, we were told that the prorated payment plus the payment for October 2024 only covered 15 days. Liso, the operator, attempted to explain, but it makes no sense that MTN’s “month-to-month” package would only last 15 days. If the payment was intended for the full month of October, why are we now being asked to pay again?

This experience has left me with a strong aversion to everything associated with MTN. The lack of transparency, poor customer service, and dishonesty from the sales team have made it clear that we can no longer rely on MTN for our internet needs.