Disgustingly customer service

I paid the outstanding amount on my account on the 11th of June 2020, sent confirmation of payment to MTN’s collection team, the responded and acknowledged the proof of payment and was advised the amount will be allocated within 2-48 hours, 5 days later my services were suspended was unable to make outgoing calls and use the internet. Tried calling their call center 135 it does not give an option to speak to an agent. Went to Twitter and sent a DM to MTNserviceza, they said the issue was escalated to their accounts department reference and their response was “ We have submitted your proof to our banking department as per the reference number ref *** for the payment to be allocated to your account. Please note it take 2 to 48 hours for our banking team to allocate a payment. ~TPM”

Yesterday 25th of June 2020 to my surprise my services were disconnected again, I reached out to their Twitter account for assistance and was told that the outstanding amount of the invoice issued on 11th of June was not received hence they suspended, I only received an invoice on the21st of June and the due date on that invoice is the 2nd of July 2020, responded to them and provided them with the invoice received, they requested my bank statement for the payment made on the 11th of June which is still not yet allocated I provided it to them, and again the response was the same as the one I received on the 16th of June 2020 “ Kindly note we have escalated your query to our billing team for further assistance and clarity on the matter./MS Reference number***”

today is the 2nd day where I am unable to work as I don’t have internet connection due to their incompetence, once again I have to explain to my boss that I cannot work as I don’t have internet connection at home, can’t go to the office as we are currently faced with a pandemic, I have been with MTN for years and I am disgusted at their service. I honestly can’t wait for this contract to expire so that I can change service providers.

My services are still suspended by the way and I am incurring additional data costs for each day I remain suspended, I also missed an important meeting yesterday due to this, I will taking legal action against MTN should I lose my job because of this!!!

I would not recommend MTN to anyone, they offer disgusting and poor customer service!!!