jC
julia C
1 reviews | Active since Nov 2015
11 Nov 2015, 19:44
Disgustingly bad and dishonest service
Have taken my phone back to Mtn to be repaired (for the same problem) 5 times. They keep on returning the same unit to me saying it has been repaired and checked. Last 'repair job' took over 2 and a half months and they promised me a different unit. Just picked it up now and it still has exactly the same fault, and it is still my original phone. I of course have had to pay my monthly subscription although it has spent more time in their work shop than in my pocket. It doesn't matter who i speak to - they are full of empty promises. They really don't care about their customers at all I have been a loyal customer since the start of Mtn, but no more! Mtn must fall!
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Replies (1)MTN South Africa's replyOfficial
12 Nov 2015, 18:39Hello hellojulia,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply12 Nov 2015, 18:39
Official
Hello hellojulia,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management to investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
