DISGUSTING UPGRADE service from MTN and DSV.

I tried for days to process my upgrade which eventually took place after more than 2 hours on the phone with MTN and DSV.

Your trusted delivery partner DSV has messed up my entire delivery and MTN refuses to assist.

The DSV delivery came today but guess what, their hand held device was offline. I waited with the driver for 45 minutes with my copy of ID but his device was not working. They couldn’t send me an OTP nor could they capture my fingerprints. He then drove away saying that he cannot deliver my phone.

MTN refuses to get involved to assist. WHAT MUST I NOW DO??? Is this how you hold your clients to ransom???