DISGUSTING UNACCEPTABLE CUSTOMER SERVICE-OUTSTANDING ISSUES FROM MID JUNE

Date: Friday, 30 October 2020 at 08:34 Subject: FW: Hi Spec account [#***] Yet another week has passed & still no resolution of the following – WHY??? * OR IS IT A CASE OF ZERO FOLLOW-UP OR ACTIVATION EFFECTIVELY PROCESSED??? * A classic example of the modus-operandi, which I now having very serious doubts about – the courier arrives at our residence to collect the U/S router I personally delivered to your home-office more than ±month back...a simple instruction-process cannot be mobilised properly! * Is this the way MTN do business....? *Still outstanding, with absolutely zero feedback nor resolution mobilised at all as its IMPOSSIBLE THAT SUCH ISSUES ARE STILL NOT RESOLVED....unless, zip has been done from your office as the respective initiator......well correct me if I am incorrect, as a mirror-reflection CANNOT ever be denied!!! *As per email schedule below of grossly outstanding issues; Point #1 – never responded to/notified to date??? Point #2 – not received at all to date??? Point #3 – not activated though heaps of indications, its on its way....then I am exposed to excuses as a side-stepping smoke-screen as zip has been done??? Point #4 – not processed at all....; I’m of the conclusion now....you have not concluded the justification process correctly & appears YOU DON'T INTEND TO?? Point #5 – all the promises in the world....never rolled out....WHY??? From: Steve Honey <***> Date: Wednesday, 21 October 2020 at 16:48 Subject: Re: Hi Spec account [#***] FOR THE RECORD – FOLLOW-ON /REPEAT OF MULTIPLE PREVIOUS REQUESTS/DEMANDS: 1. Is there only [x1] account number for both facilities? 1.1. Two different applications processed so logically I conclude, two different invoices should be received. 1.2. I'm yet again assured receipt – still at time of this draft, zero receipt of any sort! 1.2.1. Further correction notification – incorrect email address for me as seen below??? 1.2.1.1. So I suppose this will be the next excuse to be exposed.....being the reason for further delay. 2. Still no OTP pin number received – how long is that now??? 2.1. In presence you made a verbalised request from your phone – Friday 16/10/2020 ±10h05. 2.2. I have all follow-up queries still saved on my phone, so exaggeration/false ********* commentary/nor unreasonable impatience at all, from my side. 2.3. Why not being processed, yet I hear without ambiguity – you demanding receipt by 12h00 on Friday 16/10/2020??? 3. Replacement router which is part of my wi-fi data package – still no word of confirmed replacement... now ±3-months. 3.1. Conned multiple times into courier delivery too many occasions to date – courier clearly got lost on-route. 3.2. Something severely misaligned – replacement rejection does not cut the cloth being a warranty replacement!!! 3.3. Someone is not processing this demand-enquiry correctly – clearly + factually obvious judging by actions to date. 4. 2,5-months financial account credit still not processed – why? 4.1. What excuse will I be exposed to now...someone is being grossly *********/dishonest as all I'm exposed to is, excuses????? 4.2. Which year is this schedule for? 5. MTN SA – group CEO’s direct contact details + name as promised – still not received??? 5.1. This detail WILL be uncovered!!! 5.2. Clearly obvious why – I can just hear the devious excuses once the investigative enquiry gets mobilised shortly. 5.3. This matter will now be investigated via other means – I have been more than patient + trusting/believing assurance such like will be tabled. CONCLUSION; * AN ABSOLUTE SHOCKER as relayed to me by a senior corporate MTN SA consultant – telephonically Tuesday 20/10/2020. * All one gets is 'blaming others' fork-tongue talk as zip gets resolved at all.... just excuses....hoping I will get tired & disappear.