Disgusting Turn Around Time

I have logged this query more than once and have had no feedback since. In December 2014, my contract with my 3GB package ended and I am still being billed for my device! I DO NOT want to cancel or upgrade my contract, but would like a refund on the amounts incorrectly deducted from my account. <br> <br> I have been waiting for more than a month for response on my latest query, please respond to this request via email immediately!!<br> <br> From: Customer Care [Email Removed] <br> Sent: 18 March 2015 10:42 AM<br> To: Melissa Schenck<br> Subject: Re: *** [#***]<br> <br> Good day Melissa,<br> <br> Thank you for emailing Customer Care.<br> <br> We apologize for the delayed response. <br> <br> Your query has been handed over to our Billing Department and the reference number is:REQ:***<br> <br> The Billing department has an extended turnaround time in query resolution. Please allow for 7-10 days for your query to be attended to. Once your query has been processed a billing consultant will contact you.<br> <br> Should you require an update on the progress of your query, you are most welcome to contact us online and quote the reference number provided to you.<br> <br> We look forward to being of service to you in the future.