DISGUSTING TREATMENT - CALL CENTRE

MY Daughter has had an account with MTN for many years. Due to the Covid -19 virus, she has been struggling to pay her account as she has been having problems with her UIF. She has called the Call Center on numerous occasions, but they don't wants to assist, instead blocked her line, both ways.... How can a big company be so insensitive....She can't phone around for a job or anything. They just don't care, this is something unforeseen, we are all in this together...But all MTN wants is money, This is Disgusting!!!!