CC
Claire C
1 reviews | Active since Jun 2015
09 May 2016, 09:23
Disgusting ! Shocking !
<p> </p> <p>I am beyond shocked and disappointed with MTN. I now know that the service received from MTN will always be pathetic , and if I could, I would cancel all my contracts immediately. I have no faith in this company. I don't really understand why they have a call centre or MTN branches because nothing can ever be sorted out. I have spent so much time, money and energy trying to sort out their mistakes. Besides being debited when I had already paid my account, to this month where they suspended my account after payment was made 4 days prior. I went in to have my secondary contract number changed, paid a fee of R250.. Guess what??!! They changed my primary number which I use on every day basis and my number no longer exists on the MTN network. I called the call centre and get told it can take 5 working days. I would never ever recommend MTN to anyone . Claire Cosby </p>
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MTN South Africa's replyOfficial
09 May 2016, 21:28Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to ***ist and resolve your problem accordingly.
Rest ***ured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply09 May 2016, 21:28
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to ***ist and resolve your problem accordingly.
Rest ***ured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,