1 reviews | Active since Oct 2015
DISGUSTING SERVICES FROM YOUR SALES AND UPGRADE DE
Linton Naicker called me on 24 August 2015 round 16:30 to do my cell phone upgrade. During our discussion, he told me that my monthly contract subscription would be R169.00 p/m. Selling the fact that I would get a contract that cost me less a month to what I was paying with R100 more airtime. He also said I could also buy data with the airtime.<br> He confirmed delivery would be done by 28 August because after the 28th my delivery address would change as I moved jobs.<br> <br> EVERYTHING HE COMMUNICATED WAS A LIE!!<br> 1) Monthly subscription is now R191.36 per month - this should be R169.00 per month. I want to it changing to R169.00 as promised and communicated by Linton. Pull the call report up and listen to it.<br> 2) My delivery was finally done after 10 September because he captured the wrong address and didn't both putting in the information in that I communicated about the delivery address. I had to phone RTT and sort it myself because when I phone Mobiles Plus told me, mam we cant follow up for you, that is not our job. You have to do it yourself. AGAIN DISGUSTING SERVICES<br> 3) I am unable to buy data with my monthly credit that I receive.<br> <br> Now I have BIS, I didnt ask for - TAKE IT OFF
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
