Disgusting services

Disgusting Services from MTN agent.

This morning i went to MTN store in Van Dar Walt opposite Edgars to make a Sim swap as I've lost my phone ON SATURDAY. When i arrived there i explained to the lady that was helping me that i wanted to make a sim swap as ive lost my phone on saturday because those were my main numbers for business. She asked for my ID book and proof of respondent as normal and i presented them to her believing that i would got helped as i was expecting. Then after she gave me the sim with new numbers and telling me it was ricad and i should call 173 as a normal procedure but to my surprise when i insert sim to make a sim swap automated system kept saying i cant make call cz my sim is rica barred. I went to MTN store Menyln Mall to ask and i was told that my sim was ricad and i should try again after some time and i did try the attempt again and the automated system told me that my sim card was not ricad and i should go to the nearest mtn store to rica it... what nonsense is that??? I paid for my sim card and i was told that the sim was ricad at MTN store but when i attempted to make sim swap automated system kept telling i should rica it... what is what here??? Because i can't afford to miss important calls cz of incompetence of MTN EMPLOYEES!!! I AM SO FED UP WITH MTN SERVICES. ALL I NEED IS FOR MY SIM TO RICAD AND RECEIVED MY OLD NUMBER AGAIN OR ELSE ILL PORT MY NUMBERS TO ANOTHER NETWORK PROVIDER THAT WILL TAKE CLIENT'S SERVICES INTO CONSIDERATION...