Disgusting service, went from bad to worse and is actually Unbelieveable.... More than a month and still not resolved

<p>I have now logged complaints and am now speechless.</p> <p>I logged a detailed complaint dated 12 June 2017 and 19 June 2017 and received a favourable response. The consultant (Willem Jnr. Loots) who responded advised that a refund will be done to my MTN account. I then rep**** and called to explain that the refund must be done to the account which was debited (debit order account) and NOT the MTN account. Willem then acknowledged my request and advised it will be done.</p> <p>I logged another complaint dated 3 July 2017 and the response from MTN was Willem has resolved the matter. However to date the matter has not been resolved to my satisfaction. I requested the refund to be paid to my bank account (debit order account) and not my MTN account.</p> <p>My request is for someone to contact me on ********** to discuss and advise when the refund will be made to my bank account.</p>