Disgusting service to get help!

I recently got a wifi box from MTN. <br> <br> I got home and tried to set it up. When I dialled 173 for help, the options I was given on the IVR were in ZULU! I then decided to try and figure it out, but the information is not clear at all. I then called MTN again.. after finally dialling a different number just to get an English option, I followed the 50million prompts to get told that I need to phone another number. <br> <br> I then phone ***, only to be on hold for 5 minutes for an agent to tell me that she is transferring me to another number. Then the IVR does not recognise my cellphone number, tells me to press some * then # to get my number and hangs up! <br> <br> To my last resort I then try to phone the branch which helped me at Clear water mall on *** which is constantly on voicemail!!!<br> <br> Can someone please help me set this thing up! I have been with MTN for years, and have never experienced any issues! What happened??!!!!<br>