Disgusting service to an 87 year old pensioner

I want to address Ralph Mupita CEO of MTN. You seem to get an amazing salary while your customers are de*****ed out of thousands of Rand. My Mother is 87 years old, and your company *****ulently linked a cellphone number to her account. The money ****** is now greater than her actual pension. Your customer care is worthless, your complaint department is worthless, your ***** department is worthless and your complaints management team is worthless. They all ignored numerous emails and your call centre drops calls frequently. Is it your policy to ignore clients, who pay you your wonderful salary, and let ***** run rampant with no check and no means of recourse to rectify the money ****** from their contracts. In talking to others about your abominable company we have found that all too frequently it is pensioners who are targeted. What a reputation you have for treating those who have been loyal customers for decades!! No help is given to complaints posted on Facebook and that is a very public example of Social Media. My Mother and I are happily sharing this completely documented story with all we meet. Must we go into a branch with my Mom in her wheelchair and me with my walker with a megaphone very loudly reading your no response to an 87 year old, disabled pensioner. Will someone do anything to prove us wrong on not expecting anything to be done about this! Helen Davids Bth Bth Hons theological ethics And my Mom Jill Cairns.