iW
irene W
1 reviews | Active since Jun 2015
30 Jun 2015, 19:50
DISGUSTING SERVICE - SORRY....WHAT SERVICE?
2 Hours wait to get the call centre to respond and get my phone reconnected - which was cut because I had reached my limit. I am a contract customer and have been since MTN were \born"and they could not have the common courtesy to advise me. The joke however"
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Replies (1)
MTN South Africa's replyOfficial
11 Jul 2015, 20:20Hello irene31,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your lines are now active.
Kindly note that the credit limit which is set on each account is in accordance with the National Credit Act, however should you wish to increase or decrease the limit you may contact our office to assist you accordingly
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your lines are now active.
Kindly note that the credit limit which is set on each account is in accordance with the National Credit Act, however should you wish to increase or decrease the limit you may contact our office to assist you accordingly
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 20:20
Official
Hello irene31,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your lines are now active.
Kindly note that the credit limit which is set on each account is in accordance with the National Credit Act, however should you wish to increase or decrease the limit you may contact our office to assist you accordingly
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your lines are now active.
Kindly note that the credit limit which is set on each account is in accordance with the National Credit Act, however should you wish to increase or decrease the limit you may contact our office to assist you accordingly
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica