NB
Neil B
1 reviews | Active since Sept 2010
02 Jul 2015, 10:20
Disgusting Service recieved
Hi <br> <br> i have logged a query with regards to the astronomical data fees charged to both my 3g account and my cell phone account, I logged this call on Monday the 29th disputing the data charges on both my accounts.<br> <br> Ref ***<br> ***<br> <br> I was advised that i would take 48 hours for them to respond to the query, in the meantime i have been debited on my account for the fees i am disputing. How is this business ethics....its not.<br> <br> I am starting to see why MTN is losing staff by the truck loads and getting a terrible name in the industry, I was always an advocate for MTN but this has destroyed my faith.<br> <br> I am disgusted by the service received and expect a resolution to my query asap, or i will take this further up the food chain.
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 13:32Hello Neil Buckley,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system records it does reflect that you are in contact with our service consultants which is currently attending to your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system records it does reflect that you are in contact with our service consultants which is currently attending to your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 13:32
Official
Hello Neil Buckley,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system records it does reflect that you are in contact with our service consultants which is currently attending to your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system records it does reflect that you are in contact with our service consultants which is currently attending to your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,