Disgusting service received from MTN

<p>I have recently upgraded my MTN contract. I opted for the S7 EDGE device. The device after just over a month started to become hot and also at times discharges. I have been to MTN Mall of the South and i explained to Lucky that i am not happy with this device. I further stated that i do not want to cancel my contract, however i would like to change the device and i am prepared to pay the same subscription. I was then advised that the device needs to go in for assessment. After more than two weeks without the device i was now advised that ui had too many applications loaded onto the device hence the handset was getting hot and discharging. I have requested in writing for MTN to provide me with the number of applications that i had loaded and what is the maximum number that can be loaded as i definately did not have many appliocations. This is just a pathetic excuse that MTN as come up with. I am requesting for senior managment to urgently intervene as i am not happy with the service i am receiving. The area manager, Calvin, is irresponsible and appears to have a don't care attitude. I have requested all this in writing and will be consulting with an attorney. Please contact me urgently on this unaccepatble experience. I have been a client for more than 20 years and your service is pathetic. I am unhappy with the device and i know that i have legal ground as i have only upgraded two months ago. I would appreciate an urgent response.</p>