DISGUSTING SERVICE RECEIVED AFTER BEING LOYAL CUST

Called the call center on Saturday the 26/09/2015. The reason for calling was because on the 25/09/2015 there payment never went through because my company paid me late on the day. However i knew this and wanted to sort the situation out so that MTN can take there money the money. Spoke to Sonwabo Nkolombe who agreed and that the payment would go off on Monday or Tuesday. HE NEVER DID HIS JOB because i ended up calling MTN again and Spoke to a RUDE guy who Submitted the Debit Order and never left any notes on my account his user name is : ADDAI_A. MTN SAYS ALL THERE CALLS ARE RECORDED BUT AS SOON AS YOU ASK THEM TO CHECK ON THE DETAILS OF THE CALL THEY CANT DO SO AND THEY SAY THEY NEED TO REQUEST THE CALL WHICH APPARENTLY TAKES THEM DAYS...this is disgusting service i received from MTN. as you think you doing the right thing by calling them to take there money but yet that SIMPLE thing they cant do. BUT THEY QUICK TO CALL YOU AND HAND YOU OVER FOR NON PAYMENT. THIS IS THE FIRST TIME SOMETHING HAPPENED LIKE THIS AFTER BEING A LOYAL CUSTOMER SINCE 2009.THIS IS PATHETIC.IVE NEVER MISSED A PAYMENT WITH MTN.TO BE INCONVENIENCED LIKE THIS IS PATHETIC. TL baldwin bokwa no help as well.