Disgusting service received

I had booked my Tablet into the HVRC repair centre in Port ELizabeth for 4 Faults on the 02 Dec 2015. The Lady doing the booking in at the repair centre advised me that if physical damage was picked up or Liquid damage then the repair would not fall under the two year warranty. She also advised on this day that i needed to furnish a contact number, so that before any quotations for repairs are done i will be notified telephically of any repairs outside of what the warranty covers.<br> <br> None of the issues was related to Physical or Liquid damage that i reported.<br> <br> On the 3rd Dec, i received an sms stating:<br> Dear Customer,<br> IMEI No. ***<br> has been assessed.<br> Quotation: R952.94 incl. Vat<br> Job Card No. ***<br> Reply Yes to accept or No to reject.<br> Note: R330.00 Service charge applicable to quote rejections.<br> Queries: ***<br> <br> No phone call was made to me to advise what this charge was for. I called *** and was told by the lady that she cannot pickup any details on the system and i should call back in 4 days, thats just pathetic in my opinon.<br> <br> The warranty of the device should cover any checks that needs to be done. in order to report fault. Really BAD SERVICE