KC
KEVIN C
1 reviews | Active since Dec 2012
02 Feb 2015, 06:27
Disgusting service,no care attitude
I have had the cell number on contract *** since cell phones came to South Africa.I was with Nashua Mobile ,they were taken over by Mtn.I am unable to upgrade as Mtn tell me my contract is now a Foshini top up R52 contract.The lady dalene at pavillion has admitted that someone at Mtn did unauthorised changes to my contract.I have been trying to sort this out since December last year.My phone is not working.<br> <br> I had the most expensive contract R1500 per month.Mtn have a no care attitude,do not answer their phones,one cannot get to speak to anybody above sales staff at Mtn,all I am told is they working on it.Mtn is a usless no care bussiness.<br> <br>
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MTN South Africa's replyOfficial
12 Feb 2015, 14:56Hello kevin078,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
According to our records, the account is in a company name and not Foshini top up R52 and reflects an upgrade being processed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
According to our records, the account is in a company name and not Foshini top up R52 and reflects an upgrade being processed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
MTN South Africa's reply12 Feb 2015, 14:56
Official
Hello kevin078,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
According to our records, the account is in a company name and not Foshini top up R52 and reflects an upgrade being processed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
According to our records, the account is in a company name and not Foshini top up R52 and reflects an upgrade being processed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica