DISGUSTING SERVICE MTN SA // CCI SA

Dear MTN SA

We have upgraded online on black Friday 2021; to date we have not received the desired service we are expecting as customers, nor any devices.

A outsourcing company by the name of CCI assisted to speed up the process; What a nightmare!!!

Early in Feb 22 we called again to get an update, a day later received a call from the couriers DSV - Who confirmed delivery the next day.

DSV arrived and delivered only 1 device???? Was supposed to be and upgrade for 2x number with both 2 devices (2 Phones - @ watches)

After i have called CCI and informed them RE the error, they advised that they will investigate and audit and revert.

1 week later a call was returned and they have agreed that they have made a mistake (***** of a consultant trying to make ***** money probably) , they advised that we must send back the 1 device already delivered which we did in order for them to process the correct upgrade.

To date i have been calling everyday and requested for someone to provide me with answers, everyday is a new promise that someone will call me. Today 2022/03/01 again i called them and request a manager to call me, no call was received! IM TIRED OF THIS MINNI MOUSE COMPANY!!!

CAN SOMEONE CALL ME TO ADDRESS THJIS ISSUE ASAP