disgusting service - MTN owes me money and not keeping to their promises

MTN South Africa MTN Elridge Corner I took out a new contract on Monday 08 July - I have been struggling with the router as it keeps saying connected without internet, I contacted MTN on Facebook messenger and they asked if I moved the router to a different location, which was not done because the system keeps barring the router on the network! I was told to take it into the store.... which I did on 15 July 2024. In my 7 days after purchase. when I got to the store I had to fill in various documents and was told the repairs will take up to 4 weeks and the money I paid upfront will be lost and no credit will be made. This is absolutely unacceptable! The MTN branch I made use of has made no effort to accommodate me, and I was told (by who I think is the branch manager) it is what it is about the money I am loosing out on this month... If I want to upgrade I will have to cancel the complete contract and pay new connection fees and sim fees from the beginning.... I ended up googling my ZTE router problem and see it is a very common problem! Not sure why MTN still insists on selling these units... I also noticed that on my original paperwork I received I received from the branch the unit states it is REFURBISHED!! I did not request or pay for a REFURBISHED unit, I am sure I was charged for a new unit!!!

1. Got a refurb unit that was never disclosed. 2. Unit has been handed in at the store. I have no router or sim. 3. Paying for something I don't have or can't make use of to date I have not receive the unit back Ryan Crawford has been making empty promises, I paid R4000 12 days ago and no money has been refunded and no solution in sight either, He does not provide feedback as he promises and I feel victimised by him. I was promised the debit order would not go off my account as he is busy with my queries, the debit order did in fact go off my account as he said I complained on facebook so other agents accessed my account. I now have a returned debit order, I have to pay those fees, and it is affecting my credit score.