disgusting service - Mtn Brits Mall

Good Morning

I took out two contract in the beginning of September at the Mtn Branch .

1. Contract with an iphone 8 and that contract work perfectly. 2. Made for home 60gb – TOTAL DISGUST

So when we received our rooter and simcard for the made for home plan the first two weeks it worked perfectly. The one day the anytime data didn’t work but the night owl data worked. We phoned mtn Customer services they said that they had to allocate it to the data department and this went on for almost 2 weeks. Then we phoned the Brits branch and they also said they had to allocate it and they will get back to us. They never phoned us back. This was end of September 2018. We asked for the area mangers number the store mangers number they first didn’t want to give it to us as they said the people don’t work on weekends.

So we went to the Hartbee****rt Branch where the lady Thelma helped us. She then immediately told us that this is a made for home data plan which is almost like fibre and then she asked us if MTN Brits send someone to our home to see if we can get this contract? Which we said no? then she phoned the brits Branch and Anina didn’t want to speak to her. So we had to get in our car on a Saturday afternoon and drive back to brits from Hartbee****rt to go and get a copy of our contracts. Where when we arrived at the Brits Branch I asked Anina about what Thelma told me then Anina told me in my face that its not her mistake as she never received Training??? Which made me more irritated with her because she don’t know her job. Even Thomas had to tell her to keep quite.

So we went back to the Hartbee****rt branch which Thelma then immediately rep**** that they allocated a slot ot us and it would have worked in 48 hours. By that Wednesday it still didn’t work.

So we phoned Thelma at Hartbee****rt and she said that the Brits branch must migrate our plan to another plan that fits our situation. So we phoned Thomas? He said that he took over the contract and will give us feedback.

We gave him another 2 to 3 weeks and then Friday we went to the store again as we paid already for two months and nobody is getting back to us and we can’t use the product. My husband askes Thomas whats going on and he told us that a migration will take up to 6 months and we cant cancel because if we do we need to pay out our contract. So my husband closed the stores doors as we didn’t get any service. And then the lady Natashe swore and said JISSUS. Then I asked her do you speak to your client like that infront of other clients then she looked me in the eyes and said JISSUS again and all the other Thomas Anina and one other lady laughed. The Natashe accused me of ****** while im speaking to another white guy NAMED THOMAS???????????????????? THE STAFF at the brits branch Is pathetic and useless when it comes to

Then Erich Stapelberg the store manager didn’t even wanted to come out and see us. He just ran back in his office and said he is going top phone the SAPS???

SO I am not going leave it here. Even if I have to get hold of MTN DIRECTOR I will not leave it here.

I WANT ANSWERS ABOUT MY CONTRACT AND I WANT IT WORKING BY Tuesday THE 13TH OF NOVEMBER. I ALSO WANT NATASHE TO APPOLOGIZE TO ME IN MY FACE ABOUT THE SWORING OR I WILL TAKE IT FURTHER.

We did receive an sms saying that our router is not the correct one for the type of plan. We did out the simcard for the cellphone we took out into the router and it worked. But the sim card for the @ home plan is not working in the rooter???????

There is a screenshot attached with the details. I just hope I don’t lose all my data that is on there????????? PLEASE HELP ME GET THIS SORTED!!!

Ettiene Bruyns