DISGUSTING SERVICE MTN!!!!!!!!!

I made a cash payment of R1267 on the 30/6/2018. This has been my method of payment every month for about a year now 4 days later my line was suspended, MTN says no payments were received. Spoke to consultant Nosipho Nala, who requested that we send through proof of payment. Which was sent through including my bank statements. No response from MTN. Few Days later, line suspended again due to non payment . Spoke to another consultant. Requested proof of payment to be sent to ********** Consultant also informed me of a technical error where customers payments were not reflecting

if MTN knows that they are experiencing a technical error around payments, should they still be suspending a customers causing them inconvenience because they have a system issue.

5 phone calls later , no-one has called me from MTN to confirm anything. Line suspended now for the 3rd time since I made a cash payment on the 30/6/2018 the consultant are the worst to speak to - arrogant and have no idea what they doing. the most frustrating call centre I ever had to deal with After no assistance from the call centre I went to an MTN store in the phoenix plaza to see if they would help. Sent proof off payment to the guy. He followed up saying the payment is reflecting and he cant understand how the guys in Jhb cant see this payment.

after all the phones call and emails of payment sent through, my line is suspended again What do i have to do to get assistance and have this resolved. This is the worst experience ever. I have been making my payments online for the past year, every month the payments reflect

You guys have received proof of my payment including my bank statements. What else do I have to do for you guys to see assist me

You guys are sending me messages of an outstanding balance. when I called earlier this month after having my line suspended for the 1st time this month and to avoid this issue I gave my banking details so MTN can debit me going forward. Now I am so afraid that MTN is going to debit me the so called outstanding amount which they say they never received.

This is such an inconvenience for me, I have 3 lines with you guys The service is unacceptable The people are absolutely ***********. when you ask to speak to a manager, there is no one available. They will just place your call on mute and never come back to the call. they speak over you and have offered no help

when you eventually get a manager, no one follows up 18/7/2018 - line suspended again