Disgusting Service - MTN

On the 13th June I called to check why I received a sms stating I must pay R402.36 or my account will be suspended . I requested a team leader or manager as the agent I spoke to could not answer why this happened and why my payment method was changed without my knowledge .

I then spoke to Albert Mazango and was told he is a team leader/supervisor. He said I would receive a e-mail confirmation of my complaint which never happened.

I then call again on the 14th to find out why I haven’t received any confirmation of my complaint and that it has been logged. I was then told by the agent whom I spoke to Phumele Nozaza that Albert is merely an agent and not a team leader or shift leader at all.

To blatantly lie to me and not put me through to a team leader /shift leader or supervisor which I requested for . I worked for a mobile company as a call centre agent myself and I was fully aware of the process .

- My payment method was just changed and I wasn’t informed the payment wasn’t successful. - I am NOW in arrears due to failure as MTN to notify me of a failed payment. - Their staff **** to me , claiming they are a team/shift leader or supervisor - The effect on my credit record and it will show 2 failed debit order attempts as default against my name - I AM APPLYING FOR A HOME LOAN – This may now affect my application - On the 19th June I spoke to Christon Pillay the team leader on duty who then saw the account number was changed at Mtn Canal Walk - Christon Pillay said they will listen to the calls with Albert as he is just an agent and when asked for a team leader/manager he was put on the phone to me - On the 9th May around 15:00 its was changed , At that time I was receiving a second handset. - On the 20th June I went in to the Canal walk and spoke to Lubnaa who said she will e-mail the store manager as she is not there today. - I have not received a call from the store manager called Tanya

I still haven't had any feedback whatsoever and have sent my complaint via E-mail to ICASA and advised their complaints team about it. They still haven't attempted to call me or e-mail me at all.

Very disappointing and disgusting service .