DISGUSTING SERVICE I EVER HAVE

I AM SO DISAPPOINTED WITH MTN AS A WHOLE

1. I TOOK A DATA PACKAGE WITH MTN WHICH WAS SUPPOSED TO BE 40 GIG (20G DAY AND 20G NIGHT).

2. AFTER RECEIVING 10 GIG (5G DAY AND 5G NIGHT) I DECIDED TO CANCEL THE CONTRACT AS MTN FAILED TO RESOLVE THE PROBLEM AND THIS WAS MISLEADING OF CONSUMER. YOU CANNOT OFFER SOMETHING YOU ARE NOT PREPARED TO GIVE. EVEN THE STORE WHERE I TOOK CONTRACT TRIED TO CONTACT CUSTOMER CARE ASSISTING ME TO RESOLVE THE MATTER. ALL I GOT WAS REFEREENCE NUMBERS WITH NO SOLUTIONS.

3. AFTER CANCELLATION APPLICATION MTN SENT ME STATEMENT TO PAY AND THIS MORNING 26.06.2020 IT SHOWS THAT IT WENT OFF IN MY BANK ACCOUNT.

4. I CALL THE CUSTOMER CARE LINE JUST TO DOUBLE CHECK THE CANCELLATION AS I AM TAKING CONTRACT WITH BETTER SERVICE PROVIDER AS I WILL HAVE TO SHIFT MY BUDGET TO THEM ,

6. TO MY SURPRISED THE LADY CANNOT HELP ME BECAUSE ALL WHAT SHE SEE IN FRONT OF HER UNDER MY NAME IS MY OLD NUMBER AND SHE EVEN CARRY ON TELLING ME ITS HANDED OVER TO LEGAL TEAM. WHAT THE HELL IS THAT

MTN SERVICE IS DISGUSTING.