PB
Poonam B

1 reviews | Active since Nov 2018

01 Nov 2018, 22:58

Disgusting service from Nashua Mobile & MTN!!!

I've had an MTN contract with Nashua Mobile which was renewed three times. When I travelled abroad, I went to the MTN store to block my line and for roaming. When I returned, I received a billing for something like R6000.00. I went to enquire at the Norwood branch where I asked the lady to block my line, only to find that it has been closed down. Now I keep getting harassed by different companies for something I'm not even liable for and every time I go to MTN, I get told that they cannot help me. In two years, I couldn't find anyone to assist to clear my name from this account.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2018, 14:47
Official
 Good day 

Thank you for bringing this matter to our attention.  We apologize for the delayed response and for any inconvenience incurred. 
We will investigate and provide you with feedback. 
 Warm Regards 

Sizwe Schoeman 

Complaints Management team