DISGUSTING SERVICE FROM MTN, MONDO AND REWARDSCO

I would actually like to rate Mondo, MTN and RewardsCo a zero but it is not possible. I ordered an MTN deal online over the Black Friday period last year. I then had a change of mind and returned the device (modem and sim card) to the MYN service centre in Umhlanga. I was told to call RewardsCo to log the cancellation with them which I did only after about a week because they never answer their calls. Eventually got through to an agent who assisted and logged the cancellation. Today I called Mondo customer services and was assisted by Amelia Henry who was very helpful and confirmed my cancellation but low and behold, I receive an sms from MTN a few hours later stating that I need to pay R3263.61. I need someone to sort this out immediately or I will be taking this further. Please see below confirmation of cancellation for ID ***: And below that the ridiculous sms from MTN

Amelia Henry <***> 9:27 AM (6 hours ago) to me

Good Day

I trust you well,

Kindly be advised that the below is your reference number on the MTN system as proof that cancellation has being done.

***

Kind regards,

Amelia Henry Customer Care Agent

E: *** T: +27(0)31 ***| www.rewardsco.com RewardsCo is an Authorized Financial Services Provider Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.

SMS: Y'ello! Your services will stopped in 1 day and you'll be reported to a credit bureau if MTN doesn't receive payment of R 3263.61. Pay in-store or via your bank and use billing 3263.61. Pay in-store or via your bank and use billing profile BA*** as a reference. You can find the banking details on your invoice.