1 reviews | Active since May 2016
Disgusting Service from MTN Insurance
<p>To who it may concern</p> <p> </p> <p>This is Cartier Zagorski and I am disappointed and beyond irritated by the unsatisfactory service I have received from MTN insurance.</p> <p> </p> <p>From the initial picking up of my damaged iPhone plus 16GB phone to now having to collect my phone has turned into a nightmare.</p> <p> </p> <p>It has now been over two weeks that I received a message stating that my damaged phone has been repaired/replaced and I need to pay the excess amount in order to arrange collection. The number provided is utterly useless as your insurance team does not answer their phones not to mention no attachment containing the excess amount or banking details was provided!!!</p> <p> </p> <p>This is disgusting service and I will be sure to cancel my insurance policy with MTN. Now what is the excess amount as well as the banking details so I can have my phone returned to me??</p> <p> </p> <p>Regards <br />Cartier Zagorski</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***