DISGUSTING SERVICE FROM MTN AND SIDNEY MANYELA SIES

My Name is Joel Mogale I made a payment of R280 to MTN on 25/07/2018 I made a mistake and I used the wrong ref number on 03/08/2018 I sent them POP since I used the wrong ref for them to allocate my payment and they told me it will take 72hrs for my payment to be allocated but even today my payment is not allocated and my line keeps on being suspended every 4 days. Yesterday I call then and spoke to Sidney Manyela who was rude, disrespectful and a **** because he promised to escalate my query and give me a call back by COB yesterday to give me an update. Believe it or not even today i'm still waiting for his call and he didn't even bother to even send me a mere sms. Sidney Manyela you are an embarrassment to an organization as big as an MTN, your lack of empathy and soft s****s is a disgrace and you are *************, I'm surprised why you are even a team lead considering your professionalism and lack of customer service s****s SIES. Can somebody who cares about MTN clients please call me and resolve this issue as it has been going for far too long.