Disgusting service from MTN and its Partner Summer Mobile on Upgrade

<p>Did an upgrade with summer mobile 17/06/2016 requested a Samsung S6 edge 64G gold was told by the consultant who called me who is Walter that’s its definetly in stock. So I went ahead and did the upgrade with them. The phone was delivered to me 23/06/2016 and it was the wrong colour a black phone was delivered instead. I called summer mobile and they told me I must take the phone to the nearest mtn direct so they can take it back for me so it could be exchanged and get the phone I requested. Took it in to MTN direct Carlton centre on 28/06/2016 they gave me a ref no. and told me it would be taken back and must call summer mobile by Monday. I did that and to my surprise I was told its not at the warehouse as yet. So whole of july I’d call summer mobile and check but nothing ,they just kept saying they would call me back but never did to this day. I then requested for a reverse upgrade as I’v been waiting for a month and they refused to cancel saying the phone has to be at the warehouse 1st. I got debited for a phone I don’t have. On 5/08/2016 I get a call from the MTN direct store Carlton Centre telling me to come fetch the phone it has always been at the store it was never taken back. Who’s fault is that? Clearly not mine!! Am so sick of MTN and summer mobile they don’t want to assist in anyway. I don’t want that stupid phone anymore I just want it cancelled. Since it was at the store for so long I have garantuee it wasn’t used. I’m so disgusted by this poor service. I’ve been with MTN for 2 years and only when I upgrade I get damn problems . logged a complaint at both parties but still no assistance they always say they will get back to me. This is totally unacceptable .</p> <p> </p>