Disgusting service from MTN

You would expect that a company that runs in multiple countries to be able to do its job and in good capacity. But that is absolutely not the case. Mtn must be the most abhorrent business i have set foot in. The head office is just as useless as my local store. The service you receive is disgusting. I am fed up with them after multiple incidents now.

First of all i recently last year app**** for a oay as you go super data deal. It started from R400 per month for 200G. For the first three months i payed that amount. Then suddenly without warning, No phone call, No verbal communication at the time i took it out, no nothing, they decided to put up the price by R100. To R500 per month. It would have been fine to put it up after you told me that its going up, but they did not! But to put the price up suddenly without any communication by a full R100?! Not even by a few rands, but rather a full R100?

Second of all, the signal. I have never in my life experienced such bad signal by a telecommunications company that specializes in service providing. And one that makes such high income amounts, but cannot even keep their equipment up to date, they would rather use the money to stack their shareholders pockets with money. The signal gets so bad that you can literally not even phone anyone! What if someone is heavily wrong and you need to get through to the hospital or a family member?! Worse yet you pay them to get such signal?! It can be seen as an act of god at this point that this message goes through, thats how bad the signal gets here and we live in a town! Not a village or something.

Third, the service. I recently contacted the store manager of my shop and the service i got back is absolutely disgusting. I contacted her in regards to opening a contract for a phone i wanted. I gave all my details. All my documents for her to look over. That happened 3 days ago. She looked at it and thats it. She didnt get back to me or anything! I would have been fine if she rep**** and said "Please come in person so we can sort you out" but nothing! Its like she smeared herself off to me. And dont tell me it takes time to process such things because it takes telkom and Vodacom 2 hours to get back. Head office is pathetic as it takes hours to get any response from them. I had to wait over 3-4 hours one day for them to get back to my local store just so they can authorise something that should take a few minutes according to the actual store itself! I know someone else that had the same issue but instead of hours it was days!!

There are many more issues but i dont want to make this complaint so long. So i will leave ut at that