Disgusting service from Mtn

<p>After phoning the 808 number to upgrade my current contract, I was assisted by Angelique.</p> <p>At that point I was asked to verify my details and of course had to give my I.D number which I have done.</p> <p>However when RTT came to deliver my phone, the incorrect I.D number appeared on the invoice and new</p> <p>contract, and rightely so the phone was taken back so that the phone could be returned to Mtn and the I.D number fixed.</p> <p> </p> <p>Since then I have phoned repetitively to try and find out what is happening as I am now still waiting for the phone to be delivered.</p> <p>If you are lucky, someone might answer your call after holding on for half an hour.... and at some point I was told by the person who answered the call that his department can not assist me, I must call</p> <p> ********** 667......WHICH WAS THE EXACT SAME NUMBER I DIALED IN THE FIRST PLACE!</p> <p>So after numerous calls, many many wasted hours I still do not know when I will have my phone.</p> <p>So at the moment I am paying for a new contract and phone which I don't have.</p> <p>And all this could be avoided If the sales person used my correct ID number to start with.</p> <p>By giving out uncontactable numbers and having *********** staff who put you through from one person</p> <p>to the other Mtn has managed to make this a very unpleasant, frustrating experience. </p>