Disgusting Service from MTN

Bad Bad Bad Service ever I took out a contract in September for R179 20GB 10G night express 10GB but I only received 10GB 5GB night express 5GB I phone customer care I was advised it will be sorted within 48 hours I phoned to follow up was told that the consultant who was assisting me logged a wrong information they told me they have sent a correct information I was promised same turn around time when I follow up they told me the still busy I asked to cancel the contract they told me I need to pay settlement first before they can cancel I asked the lady who was assisting me why cz I never used the package given to me on top of that was debited incorrect amount the lady did not have answers to my questions she referred me to the store where I took the contract I asked her to give me the store number she gave me absa bank number when I called the lady answered the phone said it absa bank i sent email to customer care it been two weeks now was told they still busy will it when I follow up no one is getting back to me.we on the first today they will give me a wrong package and debit the money for something I didn't asked for I phone today again lady told me my request was sent to a wrong queue imagine again.......So pathetic