Disgusting service from MTN

Item: MTN South Africa
Rating: 1
Author: Rayhana E

MTN has proved to be have the worst customer experience ever! in Nov 2015 i had called to cancel my contract till date they have not cancelled and still debiting each month i have to sit for an hour holding on for them to assist me Each month i receive a ref number to which no consultant can assist with a refund process nor with cancelling the account this is absolute ******* and poor level of service funny how each time i request to speak to a manager its not possible i will not recommend MTN to any potential user after dealing with this... 5 months later and im still awating feedback on refunds

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

16 May 2016, 09:50

Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that the matter has been referred to the management team of the billing division to urgently send a request to the banking division to process the refund as validation has been done and approved from the billing side. Please note the turnaround time for the funds request is 7/14 working days. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Nompumelelo REQ:***

MTN South Africa's reply16 May 2016, 09:50

Official

Rayhana E's updateReviewer Update

24 May 2016, 09:18

Good Day Nompululelo Till date i have still not recieved any feedback from you i had called MTN accounts yesterday to enquire about the status of the credit refund and they advised they couldnt locate the referance number provided above?? i would like urgent feedback or an email that i can address this with asap Kinldy advise I am very disappointed

Rayhana E's update24 May 2016, 09:18

Reviewer Update