BD
Babazile D
1 reviews | Active since Nov 2018
22 Feb 2019, 16:04
Disgusting service from MTN
This is the second time im complaining about MTN and their poor service its seriously pathetic
I called today to query my debit and spoke to Nomfumdo who was rude and sounded like she didnt wanna be on that phone call or at work for that matter anyway she was rude and told me that i should have called mtn whenever i had problems with my debit "like i havent tried calling "then she furthur got irritated when i asked her about how my contract work like seriously MTN staff member have a terrible attitude and a tendency to belittle clients your service is unacceptable
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MTN South Africa's replyOfficial
25 Feb 2019, 10:03Good day
Thank you for bringing this to our attention.
We apologize for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this to our attention.
We apologize for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply25 Feb 2019, 10:03
Official
Good day
Thank you for bringing this to our attention.
We apologize for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this to our attention.
We apologize for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,