DISGUSTING SERVICE FROM MTN

Item: MTN South Africa
Rating: 1
Author: Vanessa M

I am utterly digusted by the service I have received from MTN. Not only was I **** to but I am still getting charged for a device that I do not have.

HOW AM I STILL GETTING CHARGED FOR A DEVICE THAT WAS RETURNED TO YOU IN SEPTEMBER?! MY NUMBER IS ON PREPAID YET I AM BEING CHARGED FOR A CONTRACT AND DEVICE I DO NOT HAVE.

I AM DISAPPOINTED. I AM SENT FROM PILLAR TO POST WITH NO RESOLUTION TO THE ISSUE. I am highly annoyed at this point cause wow can you stop charging me!!

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

05 Dec 2018, 08:01

Good day Vanessa Thank you for bringing this matter to our attention.

We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.

Please note I have escalated your query to the billing dept for an adjustment to be made as well as a refund to be done.

Ref: ***

Rest assured, it is not our intention to displease you.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

MTN South Africa's reply05 Dec 2018, 08:01

Official

Best regards,

MTN South Africa's replyOfficial

11 Dec 2018, 07:10

Good day Vanessa

The refund has been processed.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

MTN South Africa's reply11 Dec 2018, 07:10

Official

Good day Vanessa

The refund has been processed.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

Vanessa M's updateReviewer Update

11 Dec 2018, 10:25

Hi How much is the refund and when will i get my money deposited back into my account? Kind Regards Vanessa

Vanessa M's update11 Dec 2018, 10:25

Reviewer Update

Hi How much is the refund and when will i get my money deposited back into my account? Kind Regards Vanessa