Hellopeter
Share Your Experience
sM
sheila M

1 reviews | Active since Oct 2009

08 Oct 2018, 15:12

DISGUSTING SERVICE FROM MTN

For the past six i have had so many issues with MTN, I reported a case of ***** on my account which they acknowledged and now we back to that issue 2 months later. At the time i was told that they are investigating, no feedback was given to me and now they claim that they don't have a recollection of that matter and that i should pay monies owing for two accounts that they opened in my name without doing any verification. With the previous contract they did so much verification and now they cant explain why this one was not verified. I am trying to move to another network but cant before they resolve this mess.

0
Replies (5)
MTN South Africa
MTN South Africa's reply09 Oct 2018, 10:39
Official

Good day Sheila

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Kindly note that i tried contacting you regarding your query.Will try again later.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards

Dinesh Kowlasar

Complaints Management team

Best regards,

sM
sheila M's update09 Oct 2018, 19:57
Reviewer Update
I could not take the calls today. I am available tomorrow between 10h00-11h00.
MTN South Africa
MTN South Africa's reply11 Oct 2018, 10:05
Official

Good day Sheila

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Kindly note that our investigation has been completed. A journal/credit will be processed on your MTN account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards

Dinesh Kowlasar

Complaints Management team

Best regards,

sM
sheila M's update11 Oct 2018, 22:08
Reviewer Update
Seems like MTN only resolves matters once published on hellopeter. Might as well close the call center as it adds no value to customer needs and customer satisfaction. The call center agents don't understand the importance of doing a good job, they actually don't care.
MTN South Africa
MTN South Africa's reply27 Dec 2018, 04:46
Official
Good day Sheila,
Kindly note that the credits have already been passed on your MTN acc and refunded yo your bank acc.
Regards,
Ishie.

Best regards,